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Acumatica Saas Agreement

We provide you with a URL of your Acumatica SaaS ERP solution, accessible from any web browser on any Internet-connected device. This URL uses a prefix that you choose in the .acumatica.com format, but we can also help you create a custom domain URL (xxx.yourdomain.com) when you provide us with your SSL certificate. To get a service credit, you must submit an application by sending an email to sla@acumatica.com. We usually provide new service instances within 1 business day from the date of your sales/invoice contract with your partner. This can sometimes take up to 5 working days. Each subscription has an expiration date with which you agree with your partner. It is strongly recommended that you renew your subscription at least 30 days before the expiry date to avoid any interruption of service. Below you will find the chords and the Acumatica guide. Click on the links to see them.

These terms of use are the agreement for your access and use of the Site, as well as any additional conditions that you may have expressly accepted using other features of the Site. Bimser International Corporation is a passionate software development company based in New York. Bimser has been developing enterprise software since 1998. As a partner in digital transformation, at Bimser International, we believe in the power of simplicity. Simplicity increases productivity, increases employee and customer satisfaction, reduces costs and improves the end result on every workstation. Our enterprise software makes this belief a reality all over the world. Bimser International is the manufacturer of eBA: Enterprise Content Management Platform, QDMS: Quality, Risk and Compliance Management Software and BEAM: Enterprise Asset-Maintenance Management System. Acumatica reserves the right to investigate complaints or violations reported to the Terms of Use and to take all measures it deems appropriate, including, but not limited to, reporting allegations of illegal activity to enforcement authorities, regulators or other third parties and disclosing necessary or appropriate information for these individuals or entities regarding user profiles, email addresses, usage history, published documents, IP addresses and traffic information.

In most cases, we must temporarily disable access while we do maintenance work. Acumatica does everything in its power to minimize downtime during such events. Send email notifications if the data is updated or if a number of pre-defined conditions are met. . Personalized views of tasks, appointments and requests that are available to service employees in any browser. Yes, Acumatica reserves resources to ensure consistent performance, even during peak periods, as long as you have acquired the right level of resources for your needs. Please work with your partner Acumatica to make sure you are at the right resource level. You can restore all previous snapshots using the recovery feature in Acumatica. However, take extra precautions when restoring snapshots, as they overwhelm their current production environment.

We recommend restoring snapshots outside of business hours and first creating an extra snapshot of your current production environment before retrieving a previous snapshot. The backups are made automatically and at no additional cost. All transaction data is backed up daily according to a continuous backup schedule. In addition, incremental backups of transaction statements are often executed during the current day. All backups are replicated in an additional geographic area to achieve an additional level of protection and emergency recovery.